The engagement platform your customers actually come back to
Bring support, product, and community into one branded hub. Deflect tickets, drive adoption, and turn customers into the people who answer each other, all on your own domain.
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Every use case, one customer home
Stop scattering answers across a help desk, a forum, and a spreadsheet. Give customers one place to ask, learn, and connect, built with no code and shaped around your brand.
Question and answer
Let customers help each other. Peer answers deflect tickets while your team steps in only where it counts.
Resource center
A self-service library of guides and docs customers can search before they ever open a ticket.
Discussions and groups
Threaded spaces where power users, beta testers, and top accounts talk to you and to each other.
Keep customers on top of every update
New features only drive retention when people know they exist. Announce what shipped, show how to use it, and close the loop with the customers who asked.
Product updates
Post a public changelog with banners and announcement spaces, so releases land instead of going unnoticed.
Resource hub
Run webinars, share tips, and host AMAs in one place to move customers from signed up to switched on.
Announcements
Targeted CTAs and in-hub banners point customers to what matters right now.
Recognition that keeps people contributing
The customers who answer questions and share wins are your best growth channel. Reward them, and one-time visitors turn into regulars.
Leaderboard
Automatically ranks your most reputed members, so participation compounds week over week.
Smart badges
Award automated and manual badges for milestones, so contributions get seen and celebrated.
Member profiles
Rich profiles connect every answer and post to a real person, building reputation that pulls others in.
Bring customers together with events
Connection is what makes an engaged customer a loyal one. Host events that help customers learn from your team and network with each other.
Event pages
Publish details, speakers, and links for every event in a dedicated space customers can browse.
RSVP and reminders
One-click RSVP with calendar sync and reminders, or redirect to an external registration link.
Live and on demand
Run webinars and AMAs live, then keep the recording in the hub as an evergreen resource.
See exactly what is working
Engagement you cannot measure is engagement you cannot improve. Built-in reports show what customers do, so you can double down on what drives retention.
Reach and engagement
Granular reports on views, posts, and active members reveal which spaces and topics land.
Activity log
Filter every action across the hub to spot trends, surface at-risk accounts, and prove impact.
Exports and API
Send engagement data to your warehouse or BI tool with exports and a GraphQL API.
A hub that looks like your product
Arrange it visually, match your brand, and drop it straight into your app, so the experience feels native instead of bolted on.
Blocks and layout
Go beyond basic branding. Select, arrange, and configure blocks to build pages, no code required.
Apps and integrations
Extend the hub with apps from the App Store, or build your own on the developer platform.
Embeddable widgets
Embed the community, events, or feed directly into your existing app, where customers already are.
Connected, secure, and ready to scale
Everything you need to run engagement for thousands of customers and keep it flowing into the tools your team already uses.
Integrations
Connect Zendesk, Intercom, Zapier, and Slack, plus a GraphQL API and webhooks for anything custom.
SSO and social login
Reduce every login to one with SSO, or let customers join with Google, Slack, and more.
Moderation tools
Keyword blocklists, a profanity filter, and a moderation panel keep the hub clean automatically.
Custom domain and white-label
Host on your own domain and remove Bettermode branding, so the experience is fully yours.
Private messaging and groups
Direct messages and gated groups keep conversations flowing for customers, partners, or plans.
Enterprise-grade security
SSO, granular roles, and SOC 2 practices keep customer data protected as you scale.
Questions teams ask about customer engagement
Book a demo
See how Bettermode turns customers into your most engaged growth channel.
