Customer support your team and your customers both love
Give customers a searchable help center, answers they write for each other, and a community that lives on your own domain. Deflect the repetitive tickets and turn support into a place people actually want to visit.
A help center your customers can actually navigate
Publish articles, guides, and announcements in a rich editor, then let members react and reply so every answer keeps getting better.
Maya Chen
Rich text and media
Write with formatting, images, video, and embeds, so a walkthrough reads the way you meant it.
Reactions and replies
Members react and reply on posts, so the best answers rise and the gaps become obvious.
Post editor
A clean posting experience with @mentions and media that anyone on your team can use, no training needed.
Answers your customers write for each other
A question and answer space where members solve each other's problems, and your team steps in only when it has to.
Featured answer
Pin the accepted answer to the top, so the next person with the same question finds it in seconds.
Smart suggestions
Surface related questions as members type, so duplicates get resolved before they are ever posted.
Q&A spaces
Dedicated spaces for questions keep support out of the general feed and easy to browse.
Search that finds the answer, not just the keyword
Reliable search built into the core experience, with filters and federated results so nobody leaves empty-handed.
Advanced search
Fast, reliable search across posts, spaces, and members, with filters for any kind of content.
Granular filters
Narrow by space, type, author, or tag, so the right result is one click away.
Federated search
Extend search to external sources like a knowledge base or help docs, all from one bar.
A help center that looks like your product, not ours
Arrange the layout visually, match your brand, and host it on your own domain, so members never feel like they left your site.
Blocks and layout
Assemble pages visually with blocks. Select, arrange, and configure, no code needed.
Colors and typography
Pick palettes and type that match your brand, down to the details.
Custom domain and white-label
Host on your own domain and remove Bettermode branding, so the experience is fully yours.
Connected to the tools your team already runs on
Bring Bettermode into your support workflow with native integrations, an app store, and an API for anything custom.
Google Analytics
Mailchimp
Mixpanel
Zapier
Zendesk
Slack
Intercom
Fullstory
AmplitudeIntegrations
Zendesk, Intercom, Zapier, and Slack are a click away, so tickets and conversations stay in sync.
App Store
Add functionality from the App Store and push the platform further without building from scratch.
Custom apps and API
Build exactly what you need with the developer portal, a GraphQL API, and webhooks.
Drop self-service into your product and your app
Embed any part of the community into your website or mobile app, where it behaves like a native section instead of a link out.
Embeddable widgets
Generate an embed for any space or view and place it wherever your customers already are.
Mobile
Members get the same community inside your mobile app, not a browser tab they have to hunt for.
SEO
Built-in meta tags and schema markup mean your best answers show up in search and answer engines.
Secure, moderated, and ready for real scale
Everything you need to run self-service for thousands of customers without losing control of it.
JD NguyenSSO and social login
Reduce every login to one with SSO, or let members join with Google, Slack, and more.
Moderation tools
Keyword blocklists, a profanity filter, and a moderation panel keep the space clean automatically.
Member profiles
Rich profiles show who is helping, so your most active contributors get recognized.
Public and private groups
Open the help center to everyone, or gate spaces for customers, partners, or plans.
Private messaging
Members and admins message directly with media and files when a thread needs to go one to one.
Analytics
See what customers search for, which answers land, and where the content gaps are.
Questions teams ask about customer self-service
Book a demo
See how Bettermode turns support into self-service.
