Support and success, powered by community
Give customers a place to find answers and help each other, so your team answers each question once instead of fielding it a hundred times, and customers stay because they feel part of something.
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A help center that answers before customers ask
Put your knowledge base, FAQs, and community answers in one searchable place, so customers solve their own problems and your queue shrinks.
Knowledge base
Publish articles, guides, and FAQs your customers can search day or night, in the language they read.
Questions and answers
Members ask, the community answers, and the best reply gets pinned so the next person finds it instantly.
Powerful search
One search bar spans articles, discussions, and answers, so the right response is always a keyword away.
Turn new customers into power users
Centralize onboarding resources, product updates, and best practices, so customers reach value faster and keep discovering what your product can do.
Spaces for every topic
Organize onboarding, best practices, and use cases into dedicated spaces customers can follow.
Announcements and changelog
Share product updates where customers already are, so adoption follows every release.
Guided onboarding
Point customers to the right resource at the right moment, and watch time to value drop.
Turn happy customers into advocates
Recognize your most helpful members, give power users a space of their own, and let the people who love your product carry more of your support.
Gamification and badges
Reward members who answer questions and share wins, so helping becomes a habit.
Leaderboards
Rank top contributors by week, month, or all time, so participation compounds.
Private spaces
Gate a space for VIPs, beta testers, or top accounts to reward loyalty and gather candid feedback.
Bring customers together with events
Run onboarding webinars, office hours, and user meetups from inside your community, where learning and networking happen right next to the answers.
Event pages
Give every event its own page with an agenda, speakers, and one-click registration.
RSVP and reminders
Members register in a click and get reminders, so more of them actually show up.
On-demand replays
Post the recording and resources after, so the value lives on long past the live session.
A community that looks and feels like your product
Assemble pages visually, match your brand, host it on your own domain, and extend it with apps, so the experience feels native instead of bolted on.
Blocks and layout
Build pages visually with blocks. Select, arrange, and configure, no code required.
Apps and integrations
Extend your community with apps from the App Store, or build your own on the developer platform.
Embeddable widgets
Drop the help center or community straight into your product, where customers already are.
Connected, secure, and ready to scale
Everything you need to run support for thousands of customers and keep it flowing into the tools your team already uses.
JD NguyenIntegrations
Connect Hotjar, Intercom, Zapier, and Slack, plus a GraphQL API and webhooks for anything custom.
SSO and social login
Reduce every login to one with SSO, or let customers join with Google, Slack, and more.
Moderation tools
Keyword blocklists, a profanity filter, and a moderation panel keep the community clean automatically.
Custom domain and white-label
Host on your own domain and remove Bettermode branding, so the experience is fully yours.
Private messaging
Let members and your team talk one to one, right inside the community.
Member profiles
Rich profiles connect every question, answer, and badge to a real person in your community.
Questions support and success teams ask
See Bettermode in action
Book a demo and we will show you how a community cuts your support volume and keeps customers longer.
