Xano: The Leading No-Code Backend Platform

Xano: Empowering a Thriving Developer Community with Bettermode

As a leading no-code backend development platform, Xano empowers developers and entrepreneurs worldwide to build scalable applications without needing complex coding skills. With a community of over 50,000 users, Xano recognized the need for a dynamic, centralized space where users could connect, learn, and collaborate. They chose Bettermode as their community platform, integrating it as a core resource for community interaction and user support. Lizbeth Ramos, Xano’s Developer Community Manager, shares insights on why Bettermode became Xano’s platform of choice, its custom implementation, and the measurable benefits it provides.

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Why Xano Chose Bettermode

Before adopting Bettermode, Xano experimented with multiple community platforms, including Vanilla, Discord, and Discourse. However, these platforms lacked the customization and integration options essential for a highly technical user base. The search for an adaptable, user-friendly solution led Xano to Bettermode, especially after seeing its successful use in the Flutterflow community.

“Our team wanted a visually organized platform with flexibility, where we could add custom components while leveraging Bettermode’s built-in templates and spaces,” Lizbeth explained. “Bettermode was the perfect solution for us.” Xano’s decision was influenced by Bettermode’s unique features, which allowed them to craft tailored sections, resources, and interactive elements specific to their community’s needs.

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Implementing Bettermode: A Seamless Migration and Customization Journey

Xano’s transition to Bettermode took about a month, including a content migration and custom integrations like single sign-on (SSO). The initial setup required only six hours of hands-on building. Jacob Harris from Bettermode’s customer success team assisted with backend configuration to ensure that all components aligned with Xano’s requirements. The integration of SSO streamlined user access, allowing community members to log in directly through their Xano accounts.

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To add unique value, Xano created custom solutions within Bettermode, including a personalized leaderboard and an AI-powered chatbot, Ask AI. The leaderboard reflects user engagement, awarding points for community contributions. “Bettermode allowed us to bring this vision to life,” Lizbeth shared. “The flexibility to develop unique features that enhance our community experience has been invaluable.”

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A Walkthrough of Xano’s Bettermode-Powered Community

The Xano community is a central hub for user resources, events, and engagement. Organized into various sections, it supports users throughout their journey:

• Home Page and News Feed: The community homepage highlights recent Xano news, developer spotlights, and educational content. An interactive carousel keeps users updated on the latest product releases, videos, and events.
• Knowledge Base: This section aggregates tutorials, articles, and automated updates from Xano’s YouTube channel, eliminating manual uploads and making resources easily accessible to members.
• Community Challenges: To gamify the learning experience, Xano created a dedicated space with coding challenges. Users can access prompts, tutorials, and videos and earn custom badges for completing challenges, adding a fun, interactive element to the platform.
• Feature Requests and Product Updates: Xano’s product roadmap incorporates user feedback, collected through a feature request section. This area allows users to submit, vote on, and comment on features, enabling Xano to prioritize updates based on real user demand. “User feedback is huge for us,” Lizbeth noted, “and we review every single request when planning our roadmap.”
• Private Focus Groups: Xano uses private spaces for specific user groups, such as beginners and “power users.” These groups facilitate targeted feedback and foster interaction between community members and Xano’s development team.

Through these dedicated sections, Xano’s Bettermode-powered community enables seamless collaboration, communication, and learning for its members. “The community acts as a one-stop shop for anyone with questions about Xano,” Lizbeth said. “It brings everything together into one space.”

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Outcomes and Success Metrics

Bettermode has significantly improved Xano’s community engagement and support efficiency. The platform has helped reduce support requests by enabling users to find answers independently. “Each time a question is answered in the community, it reduces direct support requests and creates a lasting resource for future reference,” Lizbeth explained. “Users can now quickly find answers and move on with their projects without waiting for support.” By addressing issues directly within the community, Xano’s support team can focus on complex inquiries, while common questions are managed autonomously within the platform.

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Additionally, Xano tracks metrics like page views, user activity levels, and post engagement to monitor community health. The community’s public visibility also attracts new users, making it a valuable channel for customer acquisition. “Making our community accessible to non-logged-in users ensures that valuable information is available to anyone seeking it, whether they are existing users or potential new customers,” Lizbeth emphasized.

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Future Goals and Enhancements

Looking ahead, Xano aims to build on Bettermode’s functionalities to further enhance community engagement. Plans include:

• Enhanced Gamification: Xano is exploring ways to add gamified elements, such as awarding points for challenge participation and creating custom badges for engagement milestones.
• Advanced Reporting Tools: The team hopes to see deeper analytics capabilities, including response time tracking and activity insights, which would provide actionable data on user engagement.
• Integrated Event Management: To streamline event participation, Xano is interested in having RSVP features directly within Bettermode, reducing reliance on third-party tools.

“We have so many ideas to further build out the community,” Lizbeth shared. “Bettermode has given us the foundation to make those ideas a reality.”

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Conclusion: A Lasting Partnership with Bettermode

Bettermode has proven to be an indispensable part of Xano’s community strategy, serving as both a support platform and a growth channel. By implementing a robust, customizable community solution, Xano has created a space where users feel connected, supported, and empowered to contribute. “Our experience with Bettermode has been fantastic. It’s become an essential part of how we support and engage our users, and we’re excited to see it evolve further with our community,” Lizbeth concluded.

Through its partnership with Bettermode, Xano demonstrates the potential of a well-designed community platform to drive engagement, support, and innovation. As they continue to expand their community offerings, Xano is setting a powerful example of how no-code platforms can harness the collective knowledge and enthusiasm of their users to fuel growth and success.

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