By enriching Intercom contacts with member property data and community activities, businesses can create highly targeted customer segments and personalized campaigns triggered by actions people performed in the community. This enables businesses to engage their customers in a more personalized and relevant way.

Intercom's embeddable chat enables businesses to provide customer support directly through their community pages. This one-to-one messaging feature allows admins to connect with members and resolve their queries quickly when private information needs to be shared.

With Intercom's Product Tour feature, businesses can onboard new members when they join their community. This tool showcases useful resources and explains how members can engage with the community, thereby improving their experience and increasing retention.